Effective Date: August 02, 2025
1. Overview & Business Model
Kpod Store Johor Bahru operates as an online distribution and fulfillment service headquartered in Johor Bahru, Malaysia. All products are delivered across Johor Bahru and surrounding regions or made available for independent self-collection.
2. Business Scope & Eligibility
- Age Verification: Our services and products are strictly intended for legal adult consumers aged 18 and above (or 21+ where local law specifies).
- Lawful Personal Use: Products provided are strictly for adult personal use and legitimate consumer purchasing.
- Local Pickup Option: We provide cash self-collection options at 1, Jalan Harimau Akar, Taman Century, 80250 Johor Bahru alongside express local courier dispatch.
- Product Availability: Stock availability, tier pricing, and promotions are subject to real-time adjustments without prior notice.
3. Jurisdiction & Legal Framework
- Governing Law: All transactions, delivery agreements, and operations are governed exclusively by the applicable laws of Malaysia.
- Court Jurisdiction: Any claims or disputes arising from our services fall exclusively under the jurisdiction of competent Malaysian courts.
- Law Enforcement Requests: We strictly comply with valid, binding Malaysian legal court orders while safeguarding user privacy.
4. User Responsibilities & Acceptable Use
- Users are solely responsible for ensuring their orders comply with local regulations in their specific municipality.
- Fraudulent activity, fake order submission, impersonation, or harassment directed at staff or delivery riders is strictly prohibited.
- We reserve the right to cancel orders or suspend accounts if abuse, fraud, or offensive behavior is identified.
5. Privacy Policy & Data Protection
- Data Collection: We collect only essential details necessary to fulfill your orders (such as customer name, phone number, delivery location, and order selection).
- Data Security: Order details are stored on encrypted, secure local databases located in Malaysia.
- Data Retention: For user privacy, personal data and transaction records are automatically purged and deleted after 6 months.
- No Third-Party Monetization: We never rent, trade, or sell personal customer information to external third-party advertisers.
6. Payments, Delivery & Refund Policy
- Payment Options: We accept USDT (TRC20), DuitNow instant QR transfers, and Cash on Collection for physical self-pickups.
- Express Delivery: Local Johor Bahru orders are dispatched swiftly following payment confirmation.
- Refunds & Exchanges: Due to health and hygiene standards, unsealed or successfully delivered products are non-refundable. Failed or missing deliveries caused by fulfillment errors will be fully re-sent or refunded.
7. Limitation of Liability
Kpod Store Johor Bahru shall not be held liable for product misuse, improper storage, or third-party delivery delays caused by adverse weather conditions or courier constraints.
8. Contact & Inquiries
For order inquiries, support requests, or privacy concerns, please visit our official Contact Us page or reach out to our customer support team directly.